We offer a comprehensive warranty package on all solar systems sold:
- 25 years performance warranty on all panels.
- 10 year factory warranty on panels and mounting system.
- 5-10 year inverter warranty depending on the brand (Back to Base)
- 1 year warranty on workmanship installation
TERM OF COVERAGE
25 years performance warranty stipulates that the panels will be working at 80% of their original system efficiency output for 25 years. This warranty covers defects due to faulty design, workmanship or materials. Neither the Authorized Representative nor the Sales Company nor the Manufacturer shall be responsible for any costs due to delay in repairs or replacements. No claim based on this Limited Warranty may be brought after the applicable warranty period. Any delivery of additional PV Module(s) or the repair or replacement of the PV Module(s) shall not extend the original terms of this Limited Warranty.
LIMITED PRODUCT WARRANTY AND EXCLUSIONS
E Solar does not warrant its products from any and all defects or damage caused by:
- Malfunction or damage due to product misuse, improper use, abuse or negligence by the customer, or to any other use of the product other than the prescribed use.
- Malfunction or damage due to fire, earthquake, flood, lightning or any other natural disaster, abnormal voltage, war or any other disturbance (civil unrest, riots etc), unforeseen accidents, or
- any other external factors beyond the control of the Manufacturer or the Sales Company that sold the product
- Repair or modification by someone other than an approved service technician of E Solar
- Products, whose serial numbers have been changed, tampered with or removed.
E Solar warrants that the installed solar photovoltaic system shall be free from defects in material and on-structure items for a period of 10 years following the Warranty commencement date and shall be free from defects with respect to structural items for a period of ten (10) years following the Warranty commencement date. The warranty starting date shall be the date on which the Homeowner takes possession of the System.
The following items are excluded from this Warranty:
- Meters for Electricity, Gas and Water which are covered and maintained by the Local Distribution Network.
- Damage due to wear and tear, abusive use, misuse, or lack of proper maintenance.
- Defects in items installed by Homeowner or anyone else not authorized by or an appointed agent of E Solar.
- Loss or injury due to the elements (including but not limited to damage due to lightning, over-voltage, storm, surge, fire), or cosmetic shortcomings which do not influence the supply of energy.
If a dispute between the parties arises as to whether Homeowner is entitled to the benefits of this Warranty, the matter shall be resolved through a binding arbitration submitted through the Office of Fair Trading and Consumer Affairs.
TERM OF COVERAGE
The warranty period for the inverter is 5 years warranty from the date of purchase by the original end user. Coverage. The E Solar warranty covers any repair or replacement part costs incurred during the agreed period, beginning on the device’s purchase date.
TERMS AND CONDITIONS OF SALE
The Company: E-Solar
The Customer: Person/s to whom this quote Is addressed.
Goods: the products I system set out In the quote.
The agreement between the Customer and the Company Is for the installation, supply and purchase of the goods constituted by these terms and conditions and the quote. A written quote Is valid for 1week from the time of Issue and Is subject to a Site Inspection by the Company. Acceptance of this written quote constitutes a contract of sale between the Customer and the Company. Acceptance shall be deemed to have occurred upon the Customer signing the quote. The Company may rescind this agreement due to unavailability of the selected system. In this case a full refund will be made to the Customer. Any amendment or variation to the agreement must be In writing and signed by both parties. This agreement is governed by and construed in accordance with law In force In the state of Western Australia.
The Company will supply and install goods quoted at the address nominated on the quote. The Customer shall pay amounts as set out in the quote In accordance with section 4. The Customer shall assign their rights to create all Small Technology Certificates (STCs) In relation to the system to the Company or agents nominated by the Company. The Customer shall supply all necessary Information required by the Company to carry out. Its obligation under this agreement. This Includes completing all necessary documentation as required by the Company. Prices for Installation or alteration of the Customers meter are determined by Synergy and costs are to be borne by the Customer.
The Company will provide the Customer with a quote that Includes the amount that must be paid by the Customer. The Customer agrees to pay the deposit amount or full contract price at the time of formation of this agreement. The Customer acknowledges that the balance amount Is calculated by the Company on the basis of the Customers eligibility for government rebates, offers and other discounts as set out In the quote, and that the Company may change these amounts as a result of variations to these rebates, offers or discounts. The Customer agrees to pay on the day of Installation the full balance owed.
The Company may terminate this agreement at any time If the Company considers that the Customer fails to comply with this agreement. If this clause Is Invoked, any monies paid by the Customer will be retained by the Company. The Company may terminate this agreement If Government changes relevant legislation with regard to Installation of the system. If this clause Is Invoked, any monies paid by the Customer will be refunded by the Company. The Company may terminate this agreement If the Customer falls to pay the balance owing on the goods. If this clause Is Invoked, any monies paid by the Customer will be retained by the Company. In addition to the above the Company may terminate this agreement at Its discretion. If this premises, clause is Invoked all monies paid by the Customer shall be refunded by the Company. Subject to clause 2.5 and 6.6, the Customer may not terminate the agreement or revoke any authority given under it.
Premises Inspection and Other Charges
For the purpose of calculating the balance amount, the Company will rely on the Customer’s representations In relation to the Customers eligibility for any rebates,discounts or offers and In relation to the nature of the premises. Despite clause 6.1, the Company may conduct a site Inspection of the premises in order to confirm the Customers representations, and in that regard:
- The Customer agrees to grant permission to the Company and its agents to enter the premises for the purpose of Inspection of the proposed location of the Installation.
- The Customer agrees to ensure that they are present at the property during site Inspections, Installation and or commissioning, when reasonably required by the Company or Its agents.
- The Customer acknowledges that the Company may determine that additional charges may be applicable If, due to the nature of the premises, the physical Installation of the goods presents the
Company with difficulties, or If, at the time of Installation any changes have occurred at the premises since the site Inspection or that are contrary to the Customers representations referred to In clause 6.1. If additional charges are applicable under clause 6.5, the Company will advise the Customer In writing and the Customer may either (a) terminate the agreement by notice In writing to the Company In 5 days from the date the Customr receives the notice or, (b) proceed by paying the additional charges.
All amounts payable to the Company under this agreement can be made by the following methods: Bank cheque, cash, credit card or direct deposit and will be accepted as received when funds clear the Company’s bank account.
The Company’s Installers are licensed electricians who are accredited designers/ Installers of Solar PV systems as required by the Clean Energy Council of Australia. All installations are carried out in accordance with Australian Electrical Standards. All necessary reasonable access shall be granted by the Customer to the Company and Its agents for the purpose of Installation of the goods. Installation will be carried out within an estimated timeframe advised to the Customer, however the Customer acknowledges that delays may occur for reasons beyond the companies control and the Company may not be held liable for any loss or damages resulting from this delay. Delay of Installation will not release the Customer of Its Obligation to accept and pay for the remainder of the quote or entitle the Customer to a refund of monies paid.
B.S. The Customer acknowledges that while the Company and Its agents will arrange for the system to be connected to main grid, the Customer is responsible for arranging connection and Installation of electricity at the premises with their supplier and this is In no way connected to this agreement. The Customer acknowledges that the Company or Its agents are not required to perform maintenance on the goods Installed or supplied.
The Customer acknowledges that this Is not a warranty document. All Warranties in relation to the goods shall be specified In a separate Warranty document supplied by the Company with each system. The Customer acknowledges they have received this document. The Company will not be held liable for Inaccuracies In relation to warranties In this document. The Customer should refer to the separate warranty documents for full details. The Company warrants the workmanship of the Installation of the system for a period of one year, but only where the failure arises and Is notified to the Company within 1year of the date of the Installation of the system.
Responsibility will not be accepted by the Company for equipment loss or damage due to any or all of the following:
- Misuse, abuse, neglect or accident.
- Power failure, power surge, Atmospheric electrical discharges, fire, Storm, Hall, Flooding or water damage however caused.
- Lack of, or improper maintenance
- Unauthorized repair, modification, repositioning or additions
- Connection of equipment not In compliance with specifications
- Non-observance with use and maintenance Instructions
The Customer acknowledges that all Warranties In relation to the goods other than that specified In 9.3 are provided by the manufacturer of the product and not the Company. The Company will not accept liability for such warranties Including the return of the goods to the manufacturer. The Company will not be liable for any personal Injury, Incidental damages, consequential loss, loss of profit, cost of business interruption, loss of opportunities, or any like claims whatsoever from any use of, or Incidental to, the Goods or their failure to operate, or out of the Company’s negligence or breach of contract.
Ownership of Goods and Risk
Delivery of the goods to the premises or the presence of the goods at the passes Risk in the goods to the Customer. Title of the goods passes to the Customer upon: payment In full of the contract price and any additional charges, completion of the installation and completion of all documentation required by the Company and receipt by the Company of all Small Technology Certificates In relation to the system. In the event that full payment for the system Is not provided in accordance with 10.2, the Customer agrees to grant permission to the Company or its agents to enter Its premises for the purpose of removing the goods.
If any permits or approval Is required In connection to the work being performed, It Is the responsibility of the Customer to determine whether such permits are required and to obtain any permits.
Exclusions and Limitations
Where additional work is required to be carried out in preparation for Installation of the goods (Install or modification of meters or work required to ensure compliance with electrical standards), the Customer will be responsible for arranging for this work to take place and will bear the cost of this work.
Representations made to Customers are done so in good faith, using Information believed to be correct at the time of !tale. The Company shall not be responsible for any loss incurred as a result of changes to any government assisted schemes, feed-In-tariffs or other programs. Customers are encouraged to seek their own financial advice In relation to potential returns associated with their system.